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Do I need to create an account to shop with you?

Yes - setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and (our favourite bit) exclusive discounts and special offers.

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details to hand.

I’ve just placed an order – how can I amend or cancel it?

Just sign in to My Account , and check your order details.
Under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order. You will need to advise us of this so we can issue you with a full refund and we would ask you to return the cancelled items to us.
If we do not receive the cancelled items back, we may arrange to have them collected at your cost. If you want to cancel your contract with us, please let us know straight away by emailing our customer service team at info@divelife.co.uk or calling the shop on 0330 223 4140 between 9.30 am and 6.30pm, Tuesday to Friday and we will be happy to help you.

How can I pay?

We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed and our bank processes all payments in real time so your details, in accordance with PCI compliance, are not stored anywhere, ever.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

When will I be charged?

In accordance with PCI compliance standards, payment for goods will be taken at time of dispatch. Money is allocated by your bank against the transaction you complete but the funds are not released to us until the day we are dispatching the goods.

Is your site secure for taking payment online?

If you are concerned about whether buying online is secure, please rest assured that as an online retailer we want you to have total peace of mind when shopping with us and that’s why we invest time and money in making sure we use systems and software that protect your purchase.
Our website is also Secured by Thawte™ with a 2048 bit Extended Validation Certifacate, the highest used by anyone in our industry. Thawte is a leading global Certification Authority (CA). Their SSL and code signing digital certificates are used globally to secure servers, provide data encryption, authenticate users, protect privacy and assure online identifies through stringent authentication and verification processes. You can verify our Thawte account by clicking on our Site Seal which is located in the footer of our web pages.

What is Mastercard SecureCode and Verified by Visa?

MasterCard SecureCode and Verified by Visa are services that password-protect your card details, to give added security when you shop online. Your bank allows you to create a password that is known only to yourself, to use every time you use your card online.
If you haven’t already registered for MasterCard SecureCode or Verified by Visa, all you need to do is follow the instructions next time you place an order with us. Alternatively, you can sign up by contacting the issuing bank directly.
You’ll be asked to provide a password for your card. You only need to do this once then whenever you use the card online, you will be asked to enter the password when you check out.
If you have already registered, you will be prompted to enter your password when you order.
To find out more information about these services visit the MasterCard SecureCode or Verified by Visa websites.